Showing posts with label tourism. Show all posts
Showing posts with label tourism. Show all posts

Thursday, July 17, 2025

MAN OF FOUR SEASONS IN KUALA LUMPUR

Simon Barnett’s career in hospitality began at the ground level—quite literally. He started out parking cars and working as a bellman, long before stepping into the polished shoes of a hotel general manager.

Now helming the prestigious Four Seasons Hotel Kuala Lumpur, Barnett brings with him over three decades of hands-on industry experience. Despite his impressive résumé, the Sydneysider remains refreshingly grounded.

“I was drawn to hospitality because I love meeting people,” he recalls with smile. "Back then, the idea I actually got rewarded for doing a good job was incredibly appealing."

With his parents working overseas, Barnett pursued his university studies in Brisbane, where his sister was living at the time. His first hotel job was in the front office of a five-star Brisbane property where he quickly discovered a passion for the fast-paced world of luxury hospitality.


As he climbed the ranks, Barnett expanded his expertise across various departments before finding his niche in sales. His journey took him from Australia’s Gold Coast to the global cities of London and New York, strengthening his knowledge of international hotel operations.

In 2011, he joined Four Seasons Hotel Sydney as Director of Catering and Conference Services. His strong business acumen and people-first mindset saw him rise swiftly, first to Director of Marketing, and later to Hotel Manager. His dual role in Singapore—as both Hotel Manager and Director of Marketing—further sharpened his leadership skills.

Barnett’s first General Manager role was in Jakarta where he played a pivotal role in stabilising and relaunching the property post-pandemic. Before moving to Kuala Lumpur, he spearheaded the award-winning Four Seasons Hotel Bangkok.

Thanks to his astute operations and sales and marketing background, Barnett has a natural affinity for connecting with team members across the board. 

“I used to be really focused on climbing the ladder,” he reflects, “but now, I try to be more intentional about the relationships I build. Hospitality is a 24/7 industry, so creating the right structure to support our people is fundamental to ensuring our guests always have a great experience.”

Barnett is particularly passionate about nurturing young talent. “What I love about this industry is that you can come in at any level and still go far, as long as you’re committed. That kind of opportunity is very powerful—and I think it resonates with the younger generation.”

Work-life balance is another area he takes seriously. “It’s not just about taking time off—it’s about being present when you do,” he says. “There’s no point going on holiday if you’re glued to your phone the whole time. That’s why I always ask my team what they did on their days off. I want to encourage them to enjoy that time and be present for their loved ones.”

A sports enthusiast at heart, Barnett unwinds by watching the Australian Football League matches, rowing, playing rugby, and hitting the gym. Although he’s just moved to Kuala Lumpur, Malaysia isn’t new to him.

“When I was based in Jakarta, I’d come here several times for vacations. I love the culture, the people, the food—it’s such a dynamic place,” he says, expressing his desire to explore more of the country, especially Penang and East Malaysia. His aim? To gather firsthand experiences to share with Four Seasons guests looking for something beyond the ordinary.

A strong believer in open communication, Barnett makes it a point to create safe spaces for his team to speak up. “I spend an hour each month with every department so they can share what’s on their mind. I even walk them to my office and tell them, ‘My door’s always open’ but no one has taken up my offer yet,” he laughs. “I want them to know the offer stands.”

And what’s his guiding philosophy?

“Don’t take things too seriously,” he quips. “We have high standards and as we strive to meet them, we should still find moments to laugh, to have fun, and to make the workplace an enjoyable one."

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Saturday, July 12, 2025

SHANGRI-LA KUALA LUMPUR SHOWCASES MALAYSIAN HERITAGE CUISINE



Certified as Malaysia’s first five-star Malaysian Heritage Cuisine Hotel by Jabatan Warisan Negara (Department of National Heritage), Shangri-La Kuala Lumpur will showcase its specially curated Malaysian Heritage Cuisine Menu at The Lobby Lounge starting now until the end of 2026.

The Seribu Satu Rasa, Satu Warisan launch was officiated by YB Datuk Khairul Firdaus bin Akbar Khan, Deputy Minister of Tourism, Arts and Culture. Also present at the event were YBhg. Encik Mohamad Muda bin Bahadin, Director General of Jabatan Warisan Negara; Mr. Samuel Lee Thai Hung, Deputy Director General (Promotion II), Tourism Malaysia; and Mr. Sharin Mokhtar, Deputy Director General (Planning), Tourism Malaysia.

Six Shangri-La KL chefs went through formal training on the preparation of authentic Malaysian heritage dishes with Dato’ Chef Ismail Ahmad, Head of Heritage Cuisine at Jabatan Warisan Negara.

The Malaysian Heritage Cuisine initiative is part of Shangri-La Kuala Lumpur’s 40th Anniversary celebration and a heartfelt tribute to Malaysia’s rich, diverse, and dynamic food legacy as the Hotel gears up for Visit Malaysia 2026.

“Our aim is to enable hotel guests and foreign visitors to enjoy a genuine taste of Malaysia’s soul through Malaysian Heritage Cuisine, weaving together stories of heritage, migration, and celebration” said Daniel Kaeflein, General Manager of Shangri-La KL.

 

Available at The Lobby Lounge, the Malaysian Breakfast (7am -11am) tempts food-loving guests with Nasi Lemak Bungkus (banana leaf wrapped packets of steamed coconut milk rice with sambal, fried anchovies, sliced cucumber, hard-boiled egg and roasted peanuts), Roti Canai (flaky Indian flatbread eaten with lentil curry), Nyonya Curry Laksa (noodles in spicy curry gravy) and Kaya Toast (toasted bread slices with coconut and egg jam) with Soft Boiled Eggs. The Breakfast Culture in Malaysia has been certified as UNESCO Intangible Cultural Heritage.

More typical Malaysian fare such as Nasi Dagang, Rendang Tok, Roti Jala with Chicken Curry, Laksa Utara (northern style thick rice noodles in tangy fish and tamarind broth and topped with shredded cucumber, pineapple, onion, fresh mint and torch ginger flower), Chicken Rice (poached chicken with fragrant oil flavoured rice and sliced cucumber), Nasi Goreng Kampung (fried rice) and Sup Tulang (lightly spiced beef broth) beckons in the All Day Dining menu (11am – 930pm).

Local snacks and dessert: Colek Buah-Buahan (Malaysian fruit salad tossed with spicy sweet sauce of belacan (prawn paste), sugar, chilli paste and tamarind juice; Cucur Udang (deep-fried chive and prawn fritters accompanied by sweetish chilli dip), Goreng Pisang (fried banana fritters), Cucur Nyiur (coconut fritter balls with palm sugar syrup) and Pulut Serawa Durian (glutinous rice with creamy sweet durian broth) are also included.

To complete the experience, traditional beverages such as Teh Tarik, Kopi Susu, Kopi O, Kopi C, Teh Susu, Teh O, Teh C, Cham, MILO Ais, Teh Halia, and Malaysian Syrup will be served.

 

For dining reservations and inquiries, please contact Shangri-La Kuala Lumpur, tel: 03 2786 2378 or email: enquiries at dining.kl@shangri-la.com

Friday, May 02, 2025

PHOTO GALLERY MARKS SHANGRI-LA KL’S 40TH ANNIVERSARY

 


A photo gallery depicting Shangri-La Kuala Lumpur’s (SLKL) 40 year history and evolution was unveiled recently by General Manager Daniel Kaeflein together with the hotel’s long-service team, celebrating SLKL’s 40th Anniversary.


Opened on 19 September 1985 by former Prime Minister Tun Mahathir Mohamad, the newly launched Photo Gallery walked invited guests down memory lane, celebrating four decades of heartfelt hospitality, stellar service, and cherished memories.

Titled “Where Moments Become Memories: 40 Years of Heartfelt Hospitality,” the visual journey reveals SLKL’s significant milestones and transformations throughout the decades. Many iconic moments, key refurbishment programmes, notable guests, dedicated staff, prestigious accolades and the hotel’s social responsibility and sustainability commitments are highlighted.


Speaking at the launch, General Manager Kaeflein said, "We’re not only celebrating 40 years of Shangri-La Kuala Lumpur but also the extraordinary people who have been instrumental throughout the journey. This photo gallery pays tribute to the cherished memories, guests we’ve welcomed, and colleagues whose dedication ensure the Shangri-La hospitality remains unparalleled."

Aside from the traditional white silk kebaya worn by SLKL’s Guest Relations Officers to the current maroon and gold songket design, the  photo walls also gave glimpses of the hotel’s major refurbishments in 2002 and 2010 as well as ongoing transformation in 2024–2025.


Admire photos of the hotel’s distinguished guests, from royalty to international celebrities. Heartfelt testimonials of loyal team members who have served and grew with SLKL in the past 40 years are included.


In addition, the showcase includes SLKL’s Gift of Life charity initiative which has raised over RM5 million since 1985 to support children in need of life-saving medical care. Numerous accolades received by the hotel including Business Traveller Asia-Pacific Awards 2023 for Best Business Hotel in Kuala Lumpur and Condé Nast Traveler’s 2024 Readers’ Choice Awards No.1 Hotel in Southeast Asia among others are proudly displayed.

The celebratory event is part of the Shangri-La Kuala Lumpur’s 40th Anniversary highlights. Other initiatives planned will include a specially curated "Timeless Journey" Anniversary Menu at Shang Palace and Anniversary Buffet Specials at Lemon Garden.

Sunday, March 16, 2025

SELANGOR SUPER SAVERS 2025 CAMPAIGN

Screenshot from Selangor Super Savers website

Tourism Selangor’s Visit Selangor Year (VSY) 2025 campaign, “Surprising Selangor” got a boost from the Malaysian Association of Hotels, Selangor Chapter (MAHSEL) and the Malaysian Association of Hotel Owners (MAHO) through the Selangor Super Savers 2025 (SSS2025) campaign recently.

Officiated by YBrs Puan Chua Yee Ling, Chief Executive Officer of Tourism Selangor at Dorsett Grand Subang, the SSS2025 campaign aims to showcase the best of Selangor while enhancing the working relationship among hotels, shopping malls, theme park operators and tourist attractions in the state.


Also present at the launch were Tuan Haji Shaharuddin M Saaid - Executive Director, Malaysian Association of Hotel Owners; Datin Jasmine Abdullah Heng - Chairman of the Malaysian Association of Hotels, Selangor Chapter; B C Ong - Council Member Rep for Selangor / Central Region of the Malaysian Association of Hotel Owners; Mr CK Ang – President of Malaysian Association of Theme Parks & Family Attractions and Mr William Tang - Vice President 1 of the Malaysia Shopping Malls Association.


With the launch of SSS2025, both MAHSEL and MAHO hope to support Tourism Selangor in achieving its target of 8 million tourists by this year end.

A dedicated online portal, https://selangorsupersavers.com/ was also unveiled. Highlights include stay packages offering a minimum of 10% off Best Available Rates, RM50 F & B credit and late check out till 3 pm as well as up to 10% off meeting and wedding packages by 21participating hotels in Selangor: Le Meridien Putrajaya, Marriott Putrajaya, Moxy Putrajaya, Four Points by Sheraton Puchong, Crystal Crown Hotel Harbour View Port Klang, Pegasus Hotel, Dorsett Grand Subang, Mines Beach Resort, Royale Chulan Damansara, M World Hotel and Acappella Suite Hotel among others.

Visitors staying in any of the participating hotels can enjoy extra perks and discounts at theme parks and shopping malls such as GL Play by Gamuda Land, Jungle Gym Eco-Sanctuary Mall, Jungle Gym i-City, Jungle Gym Quayside Mall, Just Farm, Wet World Shah Alam and Sunway Pyramid. 

On phase 2 of the SSS2025, MAHSEL and MAHO hope more industry players in Selangor will support the campaign until end of 2025 as a precursor to Visit Malaysia Year 2026, targetting 26.1 million tourist arrivals and a domestic spending of RM97.6 billion.

A photography and short video contest - Experience Selangor is currently open and submission should be uploaded by/on 30th April 2025. Exciting prizes courtesy of Dorsett Grand Subang, Dorsett Putrajaya, Only World Group and other participating hotels await. For full contest details as well as terms and conditions, log on to:

https://selangorsupersavers.com/experience-selangor.html

 

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